FAQ

Orders & Shipping

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination. You can view the full list of countries we ship to here.

Country specific info:

Albania, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Maldives, Malta, Morocco, New Zealand, Norway, Poland, Philippines, Qatar, Romania, Russia, Singapore, Slovakia, Slovenia, South Korea, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, USA, UAE, Ukraine, Vietnam.

We don’t ship to Spain, Turkey and Azerbaijan. (Cosmetics not allowed)

Do you offer free shipping?

Yes! We offer free shipping on all orders over JPY50000.

How long does it take to process an order?

Orders ship within 2–7 business days (we often order directly from manufacturers to ensure freshness). 

Product Information

What are the expiration dates on your products?

We sell only the newest and fresh products unless specified in the description. Unopened products have a shelf life of 2-3 years from manufacture date. 

Are your products safe for sensitive skin?

Many of our products are formulated for sensitive skin. We recommend doing a patch test before full application with any new product.

How should I store my skincare products?

Store in a cool, dry place away from direct sunlight. Refrigeration is not necessary unless specified on the product packaging.

Account & Technical

How do I reset my password?

Click "Forgot Password" on the login page or visit this link to reset your password. You'll receive an email with instructions.

How do I update my account information?

Log into your account, go to "Account Settings," and update your information. Don't forget to save changes!

Is my payment information secure?

Yes! We use SSL encryption and never store your full credit card information on our servers. 

Why am I not receiving your emails?

Check your spam or promotions folder. You can also whitelist our email address (info@japanbeautypro.com) and ensure you're subscribed in your account preferences.

Still Have Questions?

Our skincare experts are available:

• Email: info@japanbeautypro.com (response usually within 24 hours, delay possible during busy season)

• Social Media: @japanbeautypro on Instagram & Facebook

Last updated: December 2025