Shipping & Returns
Payment
We accept Visa, Mastercard, PayPal, ApplePay. There are no interests, mark-ups, processing fees or admin fees. You only pay what you see at the checkout. All data and passwords are encoded and securely protected.
PayPal processing currency will be Japanese Yen.
Delivery & Tracking
FREE shipping for orders over JPY20000 by air mail up to 2 kg including packaging. EMS (the fastest) shipping is free from 30000 yen. If your order is less than JPY30000, the EMS shipping fee is JPY4000. All orders will be shipped within 2-5 business days from the date of payment. We provide a track number, which you can track on the website of your national post office. All parcels are insured.
We only ship by air to most countries. Due to the global pandemic, air delivery to some countries has been suspended or delayed. You can check the delivery status to your country on the Japan Post website or Contact Us for details. We don't usually ship by sea unless you are our regular customer, please contact us prior to ordering.
Country specific info:
Air Post by Japan Post (free from JPY20000) and EMS are available: Albania, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Kazakhstan, Kuwait, Latvia, Liechtenstein, Lithuania, Maldives, Malta, Morocco, New Zealand, Norway, Poland, Philippines, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, USA, UAE, Ukraine, Vietnam.
Only EMS shipping is available to: Brazil, India. Free shipping from JPY40000.
Russian Federation: 4-8 weeks.
We don’t ship to Turkey and Azerbaijan. (Cosmetics not allowed)
If your country is not on a list, please contact us, and we will double-check if the air shipment is available.
Custom duties and taxes
Orders are shipped on a DDU (delivery duty unpaid) basis. In case you are liable to pay local taxes and customs duties on arrival of your order, you will need to pay these costs to release your order from customs. Please note that we are unable to advise on the amount of custom duties and taxes in your country and cannot accept responsibility for these costs. Customs policies vary from country to country, so please contact your local customs office for details. In case a customer refuses to pay custom duties, the package will be returned to the sender. We will refund the price of the ordered products only if returned in original mint condition. However, we will deduct shipping charges both ways (from Japan to your country and back) and a 10% processing fee. Please check your country's tax laws prior to ordering.
If your order is over JPY200,000, we may split it into two or more packages.
Returns Policy
Returns are only accepted if the product is defective, damaged or different from ordered.
Personal hygiene related products including sanitary products, oral care, intimate care items, hair brushes, face care devices are not returnable or replaceable unless defective or damaged.
We don’t accept returns of opened or used items, cosmetic products in any condition, or items that are made for use on the skin (for example, Refa massage rollers and any devices).
We accept returns or refunds inquiries only for regular priced items, unfortunately sale items cannot be returned or refunded.
We require a written proof from the delivery company in case you received a damaged package in order to claim insurance. If you don't have such a proof, we are unable to process your return.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions.
Product Description
Japanese manufacturers often renew packaging, appearance and description of their products. We provide information as accurately as possible, but in case of any discrepancy between the data on our website and the manufacturer's website, the data on the manufacturer's website is considered correct. If the product has been renewed, we ship the newest product.